SHIPPING POLICY

Last Updated: November 11, 2026

1. Shipping Location

All orders are dispatched from our local warehouse in Australia.

We currently provide delivery to eligible addresses within Australia.

2. Shipping Carrier

Orders are shipped through Australia Post.

Where tracking is available for the selected delivery service, customers will receive a tracking number by email after dispatch.

3. Order Processing Time

Orders are generally processed within [1–2] business days after payment confirmation.

Processing times may vary during busy periods, public holidays or due to stock availability.

4. Estimated Delivery Time

Estimated delivery is approximately five (5) business days after dispatch.

Delivery times are estimates only and are not guaranteed. Actual delivery may vary depending on the destination, public holidays, weather conditions and Australia Post operations.

5. Shipping Charges

Any applicable shipping charges will be displayed at checkout before payment.

All prices and charges displayed on our Website are in USD unless otherwise stated.

6. Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please contact us as soon as possible if you need to correct your shipping address.

Once an order has been dispatched, changes to the delivery address may not be possible.

7. Tracking and Delivery Issues

Customers can use their tracking number to check delivery progress through the Australia Post website.

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will assist in checking the shipment status with Australia Post.

If a parcel is lost or damaged during delivery, we will work with the relevant carrier to investigate and provide an appropriate resolution in accordance with applicable consumer laws.

8. Incorrect or Undeliverable Addresses

If an order cannot be delivered because of incorrect or incomplete address information provided by the customer, additional delivery arrangements or costs may apply where permitted by law.

This does not affect any rights the customer may have under Australian Consumer Law.