PRIVACY POLICY
Last Updated: November 11, 2026
1. Introduction
At vendrioa.com, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our Website or make a purchase.
2. Information We Collect
We may collect the following information:
Name and contact details.
Email address and telephone number.
Billing and shipping addresses.
Order details and transaction information.
Customer service communications.
IP address, browser type, device information and website usage data.
Other information you voluntarily provide to us.
Payment card details are generally processed by our third-party payment providers. We do not intend to store full payment card details on our own systems.
3. How We Use Your Information
We may use your personal information to:
Process and fulfil orders.
Arrange shipping and delivery.
Process payments and refunds.
Provide customer support.
Send order confirmations and delivery updates.
Improve our Website, products and services.
Prevent fraud and protect our business.
Comply with applicable legal obligations.
4. Disclosure of Personal Information
We may disclose necessary information to service providers involved in operating our business, including:
Payment processors.
Australia Post and other delivery providers where applicable.
Website hosting and technical service providers.
Customer support and website analytics providers.
Professional advisers and regulatory authorities where legally required.
We do not sell personal information to third parties.
5. Overseas Disclosure
Some service providers may process or store personal information outside Australia.
Where the Australian Privacy Act applies, we take reasonable steps to protect personal information and manage overseas disclosures in accordance with applicable privacy obligations.
6. Cookies and Analytics
Our Website may use cookies and similar technologies to:
Maintain website functionality.
Remember shopping preferences.
Analyse website traffic.
Improve the customer shopping experience.
You can manage cookies through your browser settings. Disabling certain cookies may affect some Website features.
7. Data Security and Retention
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
We retain personal information only for as long as reasonably necessary for business, legal and regulatory purposes.
8. Access and Correction
You may contact us to request access to or correction of your personal information, subject to applicable legal requirements.
9. Privacy Complaints
If you have a privacy concern or complaint, please contact us using the details below.
We will review your complaint and respond within a reasonable period.
Where applicable, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
For privacy-related enquiries:
Email: [Privacy Email]
Business Name: [Legal Business Name]