REFUNDS & RETURNS POLICY

Last Updated: November 11, 2026

1. Australian Consumer Law

Our products come with consumer guarantees under the Australian Consumer Law (ACL).

These consumer guarantees cannot be excluded, restricted or modified by our store policies.

If a product has a major failure, you may be entitled to choose a refund or replacement.

For a minor failure, we may be required to repair, replace or otherwise resolve the issue within a reasonable time.

2. Faulty, Damaged or Incorrect Products

If your product arrives damaged, defective, incorrect or not as described, please contact us.

To help us assess the issue, please provide:

Your order number.

A description of the problem.

Photos or videos showing the issue, where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

Where a return is required for a valid consumer guarantee claim, we will cover reasonable return costs as required by law.

3. Change of Mind Returns

In addition to your statutory rights, we offer a voluntary 30-day change-of-mind return period from the date of delivery.

To qualify:

The product must be unused.

The product must be in its original condition.

Original packaging and included accessories should be returned.

Proof of purchase must be provided.

For hygiene and safety reasons, opened or used personal care products, nebuliser accessories and other products intended for direct personal contact may be excluded from change-of-mind returns where a lawful exclusion applies.

This voluntary change-of-mind policy does not affect your rights under Australian Consumer Law.

4. Return Approval

Please contact us before returning any product.

We will provide return instructions and, where appropriate, a return address.

Unauthorised returns may take longer to process.

5. Refund Processing

Approved refunds will generally be issued to the original payment method in USD.

The time required for funds to appear in your account depends on your bank or payment provider.

Any currency conversion or foreign transaction fees charged by your financial institution are outside our control.

6. Return Shipping Costs

For eligible change-of-mind returns, customers are responsible for return shipping costs.

For faulty products or valid consumer guarantee claims, return costs will be handled in accordance with Australian Consumer Law.

7. Exclusions

Nothing in this policy excludes or limits any rights or remedies available to consumers under Australian Consumer Law.